Electric & Gas
Business Line: 1-800-329-6261
Emergency (Gas Leak): 1-800-595-5325
Power Outage/Wires Down: 1-800-799-4443
Local Telephone Providers
Century Link (Business Customers)
Sales & Billing: 1-877-744-4416
Control Center: 1-800-350-1044
24-Hour Repair & Phone Service: 1-800-954-1211
Tech Support: 1-800-247-7285
Business Support: 1-800-843-9214
Online Orders: 1-800-481-5441
Internet Technical Support: 1-866-445-0978
Customer Service: 1-855-633-4226
Water, Sewer, Storm Water, Recycling & Trash
Businesses moving into the City of Altoona need to contact City Hall and fill out a commercial utility application. The City requires $100.00 deposit. The deposit will be held and if the customer receives no delinquent water bill during the first calendar year then the $100.00 will be credited to the customer’s account after that year. If you move out within the first year, or have a deposit on file, it will be applied to your final water bill.
The City of Altoona requires at least 24-hour notice to have water turned on or off. The City does not typically turn water on or off during the weekend or after hours unless there is an emergency situation.
City Hall is open Monday – Friday 8:00 – 4:30pm.
Contact the Utility Billing Clerk at 515-967-5136 with questions or concerns.